Whimsical Quest – Privacy Policy
Last Updated: May 2026

At Whimsical Quest, protecting your data is just as important as guiding your journey. This official Privacy Policy outlines how we collect, handle, and secure your personal information when you book tickets or interact with our urban adventure game. We are fully committed to compliance with data protection laws, ensuring your personal details remain safely stored on Wix and are never shared with unauthorized third parties or marketing companies. Read below to see how we safeguard your privacy in the physical realm.

1. Data We Collect
To process your bookings and ensure a smooth quest experience, we collect the following personal information during checkout:

• Name: To identify the booking holder and personalize your quest materials.

• Email Address: To send your digital tickets, booking confirmations, and the link to your mobile "Codex."

• Billing Address: To verify online ticket payments and prevent fraudulent transactions.

2. How We Use Your Data
We strictly use your data for operational purposes—specifically, to fulfill your ticket order and email you the necessary materials to participate in the quest.
We do not collect phone numbers, and we will never sell your data or use it for marketing spam unless you explicitly opt-in to our newsletters.

3. How Your Data is Stored & Secured

• Wix Secure Servers: Our website and booking platform are hosted on Wix.com. Your data is stored on Wix’s secure servers behind a firewall. All direct payment gateways offered by Wix adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

• No Third-Party Sharing: We do not share, sell, rent, or trade your personal information with any third-party marketing companies, external vendors, or unauthorized entities. Your data stays safely within the Guild.

4. Cookies and Analytical Data
Our website uses essential cookies provided by Wix to ensure our online checkout functions correctly, maintain site security, and remember your booking selections. We may also use basic, anonymized analytics to see how visitors interact with our site so we can improve the online user experience.

5. Media and Photography
As stated in our Terms and Conditions, promotional filming and photography may occur during live events. While we do not link these photos to your personal registration data (like your name or email), your visual likeness may appear in our promotional materials. If you have specific privacy concerns regarding a photo we have published, please contact us.

6. Your Rights (UK GDPR Compliance)
Under data protection laws, you have rights regarding your personal information. You have the right to request access to the data we hold about you, request corrections, or request that we completely delete your personal data from our systems after your event has concluded.